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Frequently Asked Questions

Frequently Asked Questions

Buying On KashWork

Have a question? We're here to help!
For questions about specific items, message us from the Contact Us page. For other inquiries about our policies or other topics, browse our Support Center where we answer our customers' most common questions. Happy shopping!

You can use the search button at the top of KashWork.com to find items.
Describe what you're looking for in the search bar to start your search. For example, type "party dress" or "white denim shorts." Use multiple descriptive terms to narrow down the results. For example, "little black dress" will generally produce more specific results than just "dress."
Search results are ordered by relevance. You can use the "Sort by" option to reorder your search results based on your preference.

When you shop on KashWork, feel free to message us anytime if you have questions about an item.

Almost all items you buy on KashWork are eligible for exchange within 7 days if you are not satisfied, with a few exceptions:

  • Clothing items that have been worn, washed, damaged, or had tags, packaging, or hygiene stickers removed, or are part of an incomplete set.
  • Items specifically labeled as non-returnable.
  • Some free gifts.

Once you click checkout and complete your payment, congratulations! You've made a purchase on KashWork. We will send you an SMS confirming the items in your order. You can also view your order information by going to 'Your Orders' on your profile page on KashWork.com.

If you received an SMS or email confirmation for an order you did not place, first check with your family and friends to see if they may have accidentally used your account details to place an order. It may also be possible that:

  • Someone created a KashWork account using your phone number.
  • Someone placed an order from a computer where you were signed into KashWork.
  • If you suspect fraudulent activity, change your account password immediately to secure your account and prevent future unauthorized orders.

Keep track of the Seller Stores you love by following them on KashWork. To follow a Seller Store, go to their individual store page and click the 'Follow' button. You can find a Seller Store that sells items you love by clicking on their name from the product details page or your order details page.

Here are some best practices to help ensure safe purchases on KashWork.

Credit Card Safety:
  • Never give your full credit card number, tax identification number, or password in an email, KashWork message, or over the phone.
  • Regularly check your credit card statement to track your spending and card activity.
  • Keep track of your credit card: know who is authorized to use it and who has access to it.
Internet/Computer Safety:
  • Change your passwords regularly. The more complex your password, the better your protection.
  • If you share your computer or device, sign out of any website accounts before letting others use it.

Checkout

To remove an item from your shopping cart:

  1. Click the shopping cart icon on KashWork.com.
  2. Find the item you want to remove and click the trash bin icon to delete it.

Your credit card may be declined due to one of the following reasons:

  • Your card information might be incorrect. Please confirm your card number, expiration date, billing address, and security code to ensure the transaction can be processed.
  • The card issuer bank declined your payment. Please call your bank for assistance.
  • If your financial details are correct and you think your card may be declined due to a technical error, try to check out on another browser or use another payment method.

We accept:

  • Major credit/debit cards, including Visa, MasterCard, American Express, UPI, RuPay, BHARAT BILLPAY, and Diners Club International.
  • Buy now, pay later services, including the Cash on Delivery option.

Find My Order

We're sorry you can't find your order. You can use the following ways to locate your order:

  • Provide your Order ID.
  • Provide your phone number.
  • Provide your payment information.

You can find your order ID number in one of the following ways:

  • If you enabled text message tracking for your order, check your past texts. Your order ID is listed at the beginning of each message.
  • From KashWork.com, sign into your account. Click your user avatar in the top right corner. From the left-hand menu, under 'My Orders,' you can find your order ID directly under each order entry

Order Changes

If your order has already been packed, you cannot cancel it. Please wait for your items to arrive and then submit an exchange request for items you don't wish to keep. If your order has not been packed yet, you can still cancel items in your order.

Follow these steps to cancel an order:

  1. Sign into your account on KashWork.com.
  2. Click your user avatar in the top right corner and select 'My Orders' from the main menu.
  3. Find the relevant order under 'My Orders' and click the "Cancel" button.

If you've already placed an order, the best way to get help is through KashWork.com. From your account page, you can:

  • View your orders
  • Confirm your shipping address
  • Track your latest order status
  • Cancel items in your order
  • Report wrong/missing/damaged items
  • Request an exchange
  • Review your items
  • And more!

For specific requests, we recommend exploring our Support Center, which contains answers to our customers' most common questions. We strive to keep this information updated so you'll always find the answers you need.

If you need additional support, our Customer Service team is ready to assist you. Please have your order number handy for faster assistance.

If you need help with an item you purchased, please contact us anytime:

  • Sign in to KashWork.com and go to your account page.
  • Click your user avatar at the bottom of the screen or your username in the top right corner.
  • Go to 'My Orders.
  • Find the specific order and click on it to open the order details.
  • Click on the specific item you need help with to connect with our customer service team.

Reviews

To leave a review

  • Sign in to the KashWork.com and click on your user avatar to go to your account page
  • Go to 'My orders'
  • Find the relevant order and open the order details page
  • Click 'Leave a review'
  • You can then leave individual reviews and ratings, and upload photos and/or videos for each item in your order. The more descriptive your review, the more helpful it will be to other customers.
  • After leaving your reviews, click the 'Submit' button at the bottom of the page.

    • Your review will be posted in the customer reviews section for the items you ordered.

We greatly value your feedback and appreciate you taking the time to leave product reviews for KashWork and our merchants to continually improve our service.

Shipping

No, For more information about shipping, please visit our shipping info page.

Our logistics partner picks up orders and delivers them to customers. Normally, all orders are processed within 2-3 days. If your order is taking longer, it may be due to specific items with longer processing times.

You can check the estimated delivery time for each item by visiting their respective product pages.

Sometimes, we ship items partially to help you receive certain items from your order faster. While most items can be processed within 1-3 days, some may take longer due to reasons such as being from different sellers.

Your order may also be split into two or more packages if the combined weight exceeds courier limits.

If your order is divided into multiple packages, you can view the estimated delivery times and individual tracking numbers for each package in separate tabs on your order's tracking page. Simply go to "My Orders" on KashWork.com and click the "Track" button next to the order you want to check.

Unfortunately, KashWork does not support updating shipping addresses, and customers are unable to do so themselves. If your package has not yet been delivered, you may contact the carrier directly to inquire about updating your shipping address.

Delivery

You can track the latest shipping status of your order on KashWork.com. Just go to "My Orders" and click the "Track" button next to your order. This will provide you with a direct link to your shipping information, where you can view details such as your shipping carrier, tracking number, estimated delivery time, and the latest shipping status.

We aim to ship out all orders promptly. On each item page, you can find the estimated delivery date and the percentage of orders delivered within that timeframe, helping you plan accordingly

Once you place your order, you'll see the estimated delivery time in "My Orders" on KashWork.com.

For more details on estimated shipping times, visit our Shipping Info page.

If your payment is declined, it may be due to:

  • Incorrect card information. Please double-check your card number, expiration date, billing address, and security code.
  • Your card issuer may have declined the payment. Contact your bank for assistance.
  • If your details are correct and the issue persists, try checking out on a different browser or using another payment method.

We accept major credit/debit cards like Visa, Mastercard, American Express, UPI, RuPay, BHARAT BILLPAY, and Diners Club International. We also offer buy now, pay later services, including Cash on Delivery.

If you haven't received your package, don't worry. Here are a few steps we can take:

  • Verify your shipping address: Visit the "My Orders" page on KashWork.com to confirm your order's shipping details.
  • Check if someone else accepted the package: Ask your family, neighbors, or household members if they accepted the delivery for you.
  • Review notifications: Sometimes, a package might be marked as delivered if the courier attempted but couldn't reach you. Check your phone messages and emails for any failed delivery notifications.
  • Contact the carrier: If there was a failed delivery attempt or you still can't locate your package, contact the carrier directly. Have your tracking number ready and call them for more information.
  • Contact us for assistance: If you've tried the above steps and still can't find your package, please reach out to our customer service team for further assistance.

There are many reasons why you may be missing items from your order.

  • Your order is overweight due to excess items.
  • If an item is missing and it's not scheduled to be sent in another package.

If you've received the wrong item in your order, you can submit an exchange request to receive the correct item.

Returns

Currently KashWork does not support product return services.

Most items are eligible for exchange within 7 days from the purchase date. However, there are a few exceptions:

  • Clothing items that have been worn, washed, damaged, or had tags, packaging, or hygiene stickers removed, or are part of an incomplete set.
  • Items specifically labeled as non-exchangeable.
  • Customized items.
  • Some free gifts.

To track your return status, log in to your KashWork account at KashWork.com. Go to 'My Orders' > 'Exchange' to track the status of your exchange.

You can exchange products purchased on the platform within the specified period as mentioned on the product details page. To exchange a product, follow these steps:

  • Go to the 'My Orders' section.
  • Find the order containing the product you wish to exchange.
  • Create an 'exchange request' and follow the instructions provided on the platform.

If you received the wrong item in your order

  • Go to the 'My Orders' section on the platform.
  • Initiate an exchange request for the incorrect item.
  • Follow the instructions provided on the platform to complete the exchange request.

Most items are eligible for exchange within 7 days from the purchase date. However, there are exceptions:

  • The user can initiate the exchange request under the 'My Orders' section.
  • Create an 'exchange request' under the 'My Orders' section on the platform and follow the provided instructions.
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