1. Cancellation Policy.

• 1.1 Order Cancellation by Buyer
  • 1.1.1 Buyers can cancel their orders before the order is dispatched for shipping. To cancel an order:
    • Log in to your KashWork account.
    • Go to "My Orders."
    • Select the order you wish to cancel.
    • Click on the "Cancel Order" button and follow the prompts.
  • 1.1.2 Once an order has been dispatched, it cannot be canceled. Buyers will receive a notification when their order is dispatched.
• 1.2 Order Cancellation by Seller
  • 1.2.1 KashWork sellers reserve the right to cancel orders due to product unavailability, issues with the buyer's shipping address, or other unforeseen circumstances. If a seller cancels your order, you will be notified via email, and any payment made will be refunded to your original payment method within 5-7 business days.

2. Exchange Policy

• 2.1 Conditions for Exchange
  • 2.1.1 We allow exchanges for products under the following conditions:
    • The product received is damaged or defective.
    • The product received is incorrect (e.g., wrong size, color, or model).
  • 2.1.2 To be eligible for an exchange, the product must be unused, in the same condition that you received it, and in its original packaging. Certain items, such as customized products, perishable goods, and items marked as non-exchangeable, are not eligible for exchange.
• 2.2 Exchange Process
  • 2.2.1 To initiate an exchange:
    • Log in to your KashWork account.
    • Go to "My Orders."
    • Select the order containing the product you wish to exchange.
    • Click on the "Exchange" button and follow the prompts to specify the reason for the exchange.
  • 2.2.2 You will be asked to choose the pickup address for the exchange. After submitting the exchange request, wait for the seller to respond. The seller has 3 business days to approve or reject your request.
  • 2.2.3 If the exchange request is approved, you will receive a pickup date for the product. Pack the product securely in its original packaging, including any accessories, manuals, or other items that came with it.
  • 2.2.4 On the scheduled pickup date, hand the packed product to the courier. Exchange shipping is free, and you should use the provided exchange label.
• 2.3 Receiving the Replacement Product
  • 2.3.1 Once the product is received and inspected by the seller, a replacement product will be sent to you. You will receive the replacement within the specified timeframe, depending on your location and product availability.

3. Refund Policy

• 3.1 Since we do not allow returns, we do not offer refunds for products once they are dispatched. The only exception is if the seller cancels your order due to unforeseen circumstances, in which case the refund will be processed as mentioned in section 1.2.1.

4. Contact Information

• If you have any questions or need further assistance with our Refund & Cancellation Policy, please contact our customer support team at [email protected].

5. Changes to This Policy

• KashWork reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website. We encourage you to review this policy periodically for any updates.

Effective Date: 17th day of July 2024