Privacy Policy

Privacy Policy

Last Updated: August 30, 2026

This Privacy Policy explains how KashWork Ecommerce Private Limited ("KashWork", "we", "us", or "our") collects, uses, stores, protects, and shares personal information when you use the KashWork website, Android application, iOS application, seller services, customer services, and other related services (collectively, the "Services").

By accessing or using KashWork, you acknowledge that you have read and understood this Privacy Policy.

1. ABOUT KASHWORK

KashWork is an online marketplace platform that enables users to browse products, create accounts, communicate with sellers or service providers, place orders, make payments, manage deliveries, and access related marketplace services.

This Privacy Policy applies specifically to the KashWork website and mobile applications, including the KashWork application available through app stores.

2. INFORMATION WE COLLECT

We collect information that you provide directly to us, information generated through your use of our Services, and information received from authorised service providers where necessary to provide our Services.

2.1 Personal and Account Information

When you create or manage a KashWork account, we may collect:

  • Name
  • Mobile or phone number
  • Email address
  • Username or account identifier
  • Password or authentication credentials in protected form
  • Profile information voluntarily provided by you
2.2 Address and Delivery Information

When you place an order or use delivery-related services, we may collect:

  • Billing address
  • Shipping or delivery address
  • Recipient name and contact details
  • Delivery instructions voluntarily provided by you
2.3 Order and Transaction Information

We may collect information relating to your use of the marketplace, including:

  • Products viewed, added to cart, purchased, sold, or otherwise interacted with
  • Order details and order history
  • Transaction amount and payment status
  • Shipping and delivery status
  • Refund, cancellation, exchange, or dispute information
2.4 Payment Information

Payments may be processed through authorised third-party payment service providers. Depending on the payment method, payment-related information may be collected and processed by the applicable payment provider.

KashWork does not intentionally store complete payment card details unless such storage is required and permitted under applicable law and applicable payment security standards.

2.5 Device and Technical Information

When you use our website or mobile applications, we may automatically collect certain technical information, including:

  • IP address
  • Device type and device model
  • Operating system and version
  • Application version
  • Browser type, where applicable
  • Language and regional settings
  • Device identifiers or application identifiers, where permitted
  • Log information, diagnostic information, and crash reports
  • Information about how you interact with the Services

We use this information for purposes such as providing and maintaining the Services, security, fraud prevention, troubleshooting, analytics, and improving performance and user experience.

2.6 Location Information

Where a KashWork feature requires location information, we may request access to your approximate or precise device location with your permission.

Location information may be used to:

  • Determine product or service availability in your area
  • Support delivery or pickup functionality
  • Provide location-based marketplace features
  • Improve location-related services

We request location permissions through your device operating system when required. You may deny or revoke location permission through your device settings. Some location-based features may not function correctly if permission is not granted.

KashWork does not intentionally collect location information in the background unless a specific app feature clearly requires it and the required notice, permission, and consent have been provided.

2.7 Camera, Photos, and Media

Where applicable, KashWork may request access to your camera, photos, media, or files only when you choose to use a feature that requires such access.

For example, access may be used to:

  • Upload product images
  • Upload profile images
  • Capture and upload images directly from the application
  • Submit images related to orders, products, complaints, or support requests

KashWork does not access your camera, photos, or media for purposes unrelated to the feature you choose to use.

2.8 Communications

When you contact us or interact with customer support, we may collect information included in your communication, including messages, emails, attachments, support requests, and related information necessary to respond to your request.

3. HOW WE USE YOUR INFORMATION

We may use your information for the following purposes:

  • Creating and managing your KashWork account
  • Providing marketplace and ecommerce functionality
  • Processing orders and transactions
  • Facilitating payments through authorised payment providers
  • Processing refunds, cancellations, exchanges, or disputes
  • Facilitating shipping, delivery, pickup, and order fulfilment
  • Communicating about orders, transactions, account activity, and service updates
  • Providing customer support
  • Verifying and protecting user accounts
  • Preventing fraud, abuse, unauthorised activity, and security incidents
  • Improving our website, applications, products, and services
  • Performing analytics and understanding how users interact with our Services
  • Personalising relevant features and user experiences where permitted
  • Sending promotional or marketing communications where permitted by law
  • Complying with legal, regulatory, accounting, taxation, and contractual obligations
  • Protecting the rights, safety, and property of KashWork, our users, and others
4. HOW WE SHARE INFORMATION

We do not sell personal or sensitive user data.

We may share information only where necessary to provide our Services or where required or permitted by applicable law.

4.1 Sellers and Marketplace Partners

Where necessary to process or fulfil an order, we may share relevant information such as the customer's name, contact information, delivery address, and order details with the applicable seller or marketplace partner.

4.2 Payment Service Providers

Payment-related information may be shared with authorised payment gateways and payment service providers to process transactions, prevent fraud, and manage payment-related services.

4.3 Delivery and Logistics Partners

We may share relevant order and delivery information with shipping, courier, delivery, logistics, or pickup partners where necessary to fulfil an order.

4.4 Technology and Service Providers

We may use authorised service providers for services such as hosting, infrastructure, security, communications, analytics, customer support, technical maintenance, and other business operations. These providers may process personal information only as necessary to provide services to or on behalf of KashWork.

4.5 Legal and Safety Requirements

We may disclose information where we reasonably believe disclosure is necessary to comply with applicable law, legal process, government requests, regulatory requirements, or to protect the rights, property, security, and safety of KashWork, our users, or others.

4.6 Business Transfers

If KashWork is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

5. THIRD-PARTY SERVICES

Our Services may rely on third-party services, including payment providers, shipping or logistics providers, technology infrastructure providers, analytics providers, communication providers, and other service providers.

Third-party services may have their own privacy policies and data practices. Where KashWork integrates or uses third-party services, we take reasonable steps to use providers appropriate for the Services being provided.

We remain responsible for ensuring that our use of third-party services and integrated technologies is consistent with applicable privacy requirements.

6. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, local storage, and similar technologies to:

  • Maintain sessions and authentication
  • Remember preferences and settings
  • Understand website usage
  • Improve performance and functionality
  • Protect against fraud and security threats
  • Measure the effectiveness of marketing or promotional activities where applicable

You may control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the Services.

7. ANALYTICS AND PERFORMANCE INFORMATION

We may use analytics and performance tools to understand how users interact with our Services, identify technical issues, measure performance, and improve the user experience.

Analytics and diagnostic information may include technical and usage information such as device type, application version, pages or features used, session information, and error or crash information.

8. MARKETING COMMUNICATIONS

Where permitted by applicable law, we may send you information about products, offers, promotions, marketplace updates, and other KashWork-related services.

You may opt out of certain promotional communications by using the unsubscribe option provided in the communication, changing applicable account preferences, or contacting us.

Even if you opt out of promotional communications, we may still send essential service-related communications, including messages about your account, orders, payments, security, and legal notices.

9. DATA SECURITY

We implement reasonable technical, organisational, and administrative safeguards designed to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

Security measures may include:

  • Encrypted transmission of data using secure protocols where appropriate
  • Access controls and authentication mechanisms
  • Restricted access to personal information
  • Secure infrastructure and server environments
  • Monitoring and logging for security purposes
  • Measures designed to detect and prevent fraud and unauthorised activity

However, no method of electronic transmission or storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

  • Provide and maintain the Services
  • Manage your account
  • Process and fulfil transactions
  • Resolve disputes and enforce agreements
  • Prevent fraud and maintain security
  • Comply with legal, taxation, accounting, and regulatory obligations

The retention period may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

11. ACCOUNT AND PERSONAL DATA DELETION

If you have created a KashWork account, you may request deletion of your account and associated personal data.

Where account deletion functionality is available within the KashWork application, you may initiate deletion through the account settings or other clearly identified account management section.

You may also request account deletion by contacting us at: [email protected].

Please use the subject line "KashWork Account Deletion Request" and provide sufficient information to allow us to verify that the request relates to your account.

Upon verification and processing of a valid deletion request, we will delete or anonymise personal data associated with your KashWork account, subject to data that we may be required or permitted to retain for legitimate purposes, including:

  • Legal and regulatory compliance
  • Taxation and accounting requirements
  • Fraud prevention and security
  • Dispute resolution
  • Enforcement of legal agreements

Any information retained for these purposes will be retained only for as long as reasonably necessary or legally required.

Account deletion means deletion of the account and associated personal data subject to the legitimate retention requirements described above. Temporarily disabling or deactivating an account is not presented as a substitute for account deletion.

12. YOUR PRIVACY RIGHTS

Depending on applicable law, you may have rights relating to your personal information, including:

  • The right to request access to personal information we hold about you
  • The right to request correction of inaccurate or incomplete information
  • The right to request deletion of personal information in applicable circumstances
  • The right to withdraw consent where processing is based on consent
  • The right to object to or restrict certain processing where applicable
  • The right to request information regarding our handling of your personal information

To exercise applicable privacy rights, contact us at [email protected]. We may need to verify your identity before processing certain requests.

13. CHILDREN'S PRIVACY

KashWork is not directed to children where use of the Services requires adult participation or legal capacity.

We do not knowingly collect personal information from children in violation of applicable law. If we become aware that personal information has been collected from a child in a manner that requires deletion or additional protection, we will take appropriate steps in accordance with applicable law.

If you believe that a child has provided personal information to KashWork in violation of applicable law, please contact us at [email protected].

14. INTERNATIONAL DATA TRANSFERS

Your information may be processed on servers or by service providers located in countries other than the country in which you reside. Where applicable, we take reasonable steps to ensure that personal information is handled with appropriate safeguards and in accordance with applicable law.

15. LINKS TO THIRD-PARTY SERVICES

The KashWork Services may contain links to third-party websites or services. KashWork is not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of those third parties before providing personal information.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements, or privacy practices.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy. Where required by applicable law, we will provide additional notice or obtain consent.

17. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact:

KashWork Ecommerce Private Limited
Email: [email protected]

Effective Date: August 30, 2026