Delivery Info

• We allow exchanges for products under the following conditions:
  • The product received is damaged or defective.
  • The product received is incorrect (e.g., wrong size, color, or model).
• To be eligible for an exchange, the product must be unused, in the same condition that you received it, and in its original packaging. Certain items, such as customized products, perishable goods, and items marked as non-exchangeable, are not eligible for exchange.

• To initiate an exchange:
  • Log in to your KashWork account.
  • Go to "My Orders."
  • Select the order containing the product you wish to exchange.
  • Click on the "Exchange" button and follow the prompts to specify the reason for the exchange.
• You will be asked to choose the pickup address for the exchange. After submitting the exchange request, wait for the seller to respond. The seller has 3 business days to approve or reject your request.
• If the exchange request is approved:
  For standard pickup:
  • you will receive a pickup date for the product. Pack the product securely in its original packaging, including any accessories, manuals, or other items that came with it.
  • On the scheduled pickup date, hand the packed product to the courier. you should use the provided exchange label.
  
  For Porter Pickup/Drop-off:
  • Once the seller approves, you will receive a WhatsApp notification with the seller's pickup/drop-off address.
    Buyers must:
    • Drop off the product at the seller's location (for ultra-fast exchanges)
• On the scheduled pickup date, hand the packed product to the courier. you should use the provided exchange label.

• Once the product is received and inspected by the seller, a replacement product will be sent to you. You will receive the replacement within the specified timeframe, depending on your location and product availability.

Your payment at Kahswork is secured with global payment securtiy certifications.

1. Payment method

   

2. Security Certification

   

1. Order tracking

   Real-time logitics updates system.

2. Package safety

   Full refund or resend shipment of your damaged or lost package.

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